Legal

Refund Policy

Last updated: November 4, 2026

Template notice: this is a general-purpose refund policy written for a US truck dispatch service. It has not been reviewed by an attorney. Confirm it matches your real billing practices and have it reviewed by a licensed attorney before relying on it.

1. Dispatch service fees

Our dispatch fee is charged per load that we successfully book and dispatch on your behalf, as agreed in your service agreement. Because the fee corresponds to work already completed (finding the load, negotiating the rate, handling the paperwork), fees for loads that have already been booked and dispatched are generally non-refundable.

2. Billing errors

If you believe you were billed in error, for example, charged for a load that was cancelled before dispatch, or charged twice for the same load, contact us within 30 days of the charge and we will review and correct the error.

3. No long-term contracts

There is no subscription or recurring membership fee to cancel. You only pay for loads we book. You may stop working with us at any time; any outstanding fees for loads already booked remain due.

4. How to request a review

Email Info@homlogix.com or call (213) 290-3481 with your account details and the load or invoice in question. We aim to respond to billing disputes within a few business days.